100% Zero D.O.A. Guarantee
Approximately 0.8% ~ 1.3% of bettas shipped overseas arrive dead on arrival (D.O.A.)
We do our best to prevent or to reduce D.O.A as much as possible since it’s a tragic event for all of us.
However, in case of unwanted event, we provide “100% Zero D.O.A. Guarantee”
What does it cover?
Wholesale: 100% Free coupon (exclude shipping fees) for your next purchase
Premium: Full refund (exclude shipping fees)
No catch, Easy to claim yet most comprehensive guarantee.
How to claim guarantee
Simply contact us via live chat or form and notify us that you are claiming the guarantee.
Our friendly staff will:
Wholesale: Issue a 100% Free coupon which you can use for you next purchase
Premium: Process a refund to your credit card or to your bitcoin wallet.
When contacting our support you will be asked to submit 2 photos
1: Delivery slip (usually) attached on the box
2: Condition of the betta in unopened bag
*Please note, guarantee is invalid if the bad has opened.
What if Betta is in extremely bad condition
If betta is in terrible state and is on its death bed
Please notify us about the situation (before opening the bag)
We will do our best to save the betta, if unfortunately betta dies within 7 days from arrival, you are entitled to claim 100% Zero D.O.A. Guarantee.
Do you have a question?
Please feel free to contact us on live chat or form.
We are online from 09:00 ~ 17:00 (UTC/GMT +7 hours)
Usually respond form inquiry within 2 business days.